SMA’s Consultancy Support Agreements were born out of requests from both SWIFT and customers to provide a local service to receive support calls and follow-up with on-site consultancy where required. 

Access to SMA’s dedicated call centre is provided with all consultancy agreements, with service levels, response times and access times defined depending on requirements.  An aspect of on-site consultancy is also always included in SMA’s support agreements, as it is with on-site knowledge of a customer’s systems that SMA Financial adds value in support

SystemCare
The original SystemCare Program was first launched in 1998, and is still moving from strength to strength as SMA’s most successful product.  This pro-active support package provides customers with a number of days on-site consultancy, along with access to SMA’s technical resource through the call centre. more...

Master Consultancy
SMA’s Master Consultancy Agreement is aimed at the larger institution and defines a consultancy call-off contract similar to SystemCare for larger projects or infrastructure migrations. more...

Project Consultancy
For shorter projects such as migrations or upgrades, clients who do not want to subscribe to an annual SystemCare support agreement can purchase a project agreement providing defined consultancy tasks and call centre access for the duration of the project. more...

SMA’s Consultancy Support Agreements do not replace or remove the need for SWIFT software maintenance and support.  Software maintenance is essential to ensure that upgrades, patches, fixes are available, and access to SWIFT’s support helpdesk is still needed in the unlikely event of software issues or to report serious faults.